Refund policy

Refund & Return/Exchange Policy

Effective Date: 01 March 2025

At Alta Societá ,we take pride in our handcrafted leather goods and want you to be completely satisfied with your purchase. If you're not happy with your order, please review our refund, return, and exchange policies.

1. Returns & Exchanges

1.1. We accept returns and exchanges for eligible items within 24 hours of delivery.
1.2. To be eligible, items must be:

• Unused and in their original condition.
• In the original packaging, with all tags attached.
• Accompanied by proof of purchase.
  1.3. Exclusions:
• Custom-made or personalized items cannot be returned unless defective due to manufacturing.
• Normal wear and tear, misuse, or accidental damage is not covered.

2. Return & Exchange Process

2.1. To initiate a return or exchange, contact us 📧 through the contact form on this website with:

• Your order number.
• A description of the issue.
• Photos (if applicable).
  2.2. Once approved, we will provide return instructions. Items must be shipped within 48 hours after approval.
  2.3. Exchanges will be processed once the returned item is inspected. If the requested exchange item is unavailable, we will offer a refund, exchange or store credit.
  2.4. Customers are responsible for return shipping costs, except for defective or incorrect items.

3. Refunds

3.1. Refunds are issued in the original payment method within 10 business days after receiving and inspecting the returned item.
3.2. Shipping fees are non-refundable unless the return is due to a defect or order error.
3.3. If a return is approved but the item is not in its original condition, we may issue a partial refund or store credit. This value will be provided prior to final processing.

4. Defective or Incorrect Items

4.1. If you receive a defective or incorrect item, notify us within 48 hours of delivery.
4.2. We will arrange for a free replacement or full refund, including shipping costs.

5. Sale Items & Gift Cards

5.1. Sale items are final sale and cannot be returned unless defective.
5.2. Gift cards are non-refundable and cannot be exchanged for cash.

6. Warranty

6.1. We offer a [e.g., 6-month] warranty on craftsmanship defects. This does not cover normal wear and tear, water damage, or improper use.

7. Contact Us

If you have any questions about our return or refund policy, reach out to us 📧 through the contact form on this website.